A few things you may be wondering.

Complete the questionnaire. Joyce reviews your information and provides a preliminary virtual estimate, not a final price. If you wish to proceed, an in-home consultation evaluates the property and finalizes the quote.

Residential cleaning is available Monday through Friday only, subject to scheduling availability. No cleaning is scheduled on the listed holidays. See holiday closures. Weekly, biweekly and every-four-week residential options can be discussed. Vacation-rental and commercial cleaning are available seven days per week, excluding holidays, subject to scheduling availability. See holiday closures.

Wet dusting, accessible surfaces, kitchen and bathroom care, appliance and cabinet exteriors, safe-reach dusting, as-needed spot care and floors are included within the agreed scope. Not every window, fixture, door or baseboard is fully washed at each visit. Read the standard scope.

Depending on your home’s condition, initial cleaning may involve an individually quoted surcharge or progress over the first several scheduled appointments. Different areas receive additional attention over successive visits; a complete initial deep clean is not promised in one visit. After this phase, recurring appointments cover the agreed full-home cleaning scope.

Residential bed-making and linen changes are additional-charge services. Bunk beds are excluded from the linen-change offering. Standard vacation-rental turnovers include stripping used bed linens, laundering linens and towels, and making beds with fresh linens, alongside cleaning and preparing the property for arriving guests.

Oven, refrigerator and cabinet interiors; interior window frames and tracks; blind washing; detailed light-fixture care; bed-making and linens; wall washing; and other approved work may carry additional charges and need separate scheduling. Explore additional services.

Consumable management and restocking are optional, additional-charge services. The property owner purchases toilet paper, paper towels, soap, guest amenities and other agreed supplies; Gleam Team manages and restocks them when arranged. Airbnb co-hosting and agreed short-term rental management responsibilities are available separately from rental cleaning. Explore co-hosting.

Each property is evaluated and quoted individually based on its location, size, condition, cleaning needs, service frequency and scope. Gleam Team does not advertise a universal minimum cleaning charge. Service acceptance is decided individually; there is no fixed advertised service radius or automatic travel fee. Written cleaning estimates are valid for 60 days from issuance. After 60 days, pricing and availability may be reviewed before scheduling. The questionnaire does not calculate a final price or reserve an appointment.

Electronic payment arrangements are provided directly by Joyce. Electronic payments only. Payment is due by 8 PM the evening before your scheduled cleaning.

There is no formal cancellation fee or mandatory notice period. We understand that schedules sometimes change, and we’ll do our best to accommodate cancellations and rescheduling requests. Recurring cleaning rates are based on the agreed service frequency and scope. If scheduling changes become frequent or significantly affect cleaning needs, we may need to review the service arrangement and pricing.

Unoccupied homes are preferred during cleaning. If you are home, contactless entry and exit are requested. Gleam Team is pet-friendly. We do not accept homes with current or previous indoor smoking, and we do not clean when minors are home alone.

Gleam Team supplies its own equipment and preferred products, chosen based on Joyce’s experience and their effectiveness in her cleaning process. Alternative products are generally not accommodated without a valid reason. Joyce may approve exceptions in advance; approved customer-requested alternative product arrangements incur an additional charge.

Pick up loose floor items, reduce surface clutter, put private or delicate items away and agree access arrangements directly. See the preparation guide.

If something was overlooked or you notice possible damage, please contact us as soon as possible. We’ll review the situation and work with you individually toward an appropriate resolution.

Yes. Airbnb co-hosting is an active service, with responsibilities and pricing agreed with the property owner. It is separate from turnover cleaning. Explore co-hosting. Commercial cleaning also remains available seven days per week, excluding the listed holidays and subject to scheduling availability.