From first hello to a cleaning plan.

Residential enquiries

Here’s how we begin.

Each property is evaluated and quoted individually based on its location, size, condition, cleaning needs, service frequency and scope. Gleam Team does not advertise a universal minimum cleaning charge. Service acceptance is decided individually; there is no fixed advertised service radius or automatic travel fee. Written cleaning estimates are valid for 60 days from issuance. After 60 days, pricing and availability may be reviewed before scheduling.

Before your visit

A little preparation helps.

• Pick up loose items from floors and reduce clutter on counters and dressers.
• Put private documents and irreplaceable or delicate items safely away.
• Note areas to avoid and special surfaces or fixtures requiring care.
• Agree on access and parking instructions directly; never put door or alarm codes in the quote form.
• Keep access paths safe and tell Joyce about pets and any arrangements to discuss.

Unoccupied homes are preferred during cleaning. If you are home, contactless entry and exit are requested. Gleam Team is pet-friendly. We do not accept homes with current or previous indoor smoking, and we do not clean when minors are home alone.

Initial & ongoing cleaning

A practical path to maintenance.

Depending on your home’s condition, initial cleaning may involve an individually quoted surcharge or progress over the first several scheduled appointments. Different areas receive additional attention over successive visits; a complete initial deep clean is not promised in one visit. After this phase, recurring appointments cover the agreed full-home cleaning scope.

Residential bed-making and linen changes are additional-charge services. Bunk beds are excluded from the linen-change offering.

Request additional tasks ahead of time so their scope, charge and scheduling can be discussed.

Products & equipment

Tools chosen for the cleaning process.

Gleam Team supplies its own equipment and preferred products, chosen based on Joyce’s experience and their effectiveness in her cleaning process. Alternative products are generally not accommodated without a valid reason. Joyce may approve exceptions in advance; approved customer-requested alternative product arrangements incur an additional charge.

Scheduling & payment

Know the arrangements before your visit.

Residential cleaning is available Monday through Friday only, subject to scheduling availability. No cleaning is scheduled on the listed holidays. See holiday closures.

Vacation-rental and commercial cleaning are available seven days per week, excluding holidays, subject to scheduling availability. See holiday closures.

Electronic payment arrangements are provided directly by Joyce. Electronic payments only. Payment is due by 8 PM the evening before your scheduled cleaning.

There is no formal cancellation fee or mandatory cancellation-notice period.

We understand that schedules sometimes change, and we’ll do our best to accommodate cancellations and rescheduling requests. Recurring cleaning rates are based on the agreed service frequency and scope. If scheduling changes become frequent or significantly affect cleaning needs, we may need to review the service arrangement and pricing.

After your visit

Let Joyce know if something needs attention.

If something was overlooked or you notice possible damage, please contact us as soon as possible. We’ll review the situation and work with you individually toward an appropriate resolution.