Cleaning policies.

Gleam Team Cleaners

Your cleaning plan

Gleam Team Cleaners is operated by The Gleam Team LLC. Cleaning scope, pricing and available appointments are agreed for your property. Residential cleaning is our primary service. Airbnb and vacation-rental cleaning, Airbnb co-hosting, specialty cleaning and commercial cleaning are also available. Co-hosting responsibilities and pricing are agreed separately with the property owner.

For residential cleaning, complete the questionnaire for a preliminary virtual estimate. If you wish to proceed, Joyce conducts an in-home consultation to evaluate the property and finalize the quote. An enquiry does not reserve an appointment.

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Estimates and service area

Each property is evaluated individually based on location, size, condition, cleaning needs, frequency and scope. We do not advertise a universal minimum cleaning charge, fixed service radius or automatic travel fee.

Written cleaning estimates are valid for 60 days from issuance. After 60 days, pricing and availability may be reviewed before scheduling. A preliminary virtual estimate is not the final agreed price.

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Standard, initial and additional residential care

Recurring cleaning covers the agreed full-home scope. Standard care includes wet dusting of suitable surfaces and furnishings; cleaning and sanitizing accessible surfaces, kitchen/bathroom surfaces and common touchpoints; appliance and kitchen-cabinet exteriors; safe-reach fixture, fan and high dusting; light blind dusting; dusting and spot-washing doors/baseboards and spot-washing walls as needed; exposed window-pane care without screen removal or lifting blinds; and floor sweeping, vacuuming and mopping, including hand-mopping bathroom floors.

Fixture care is limited to safe two-step-stool height; fan/high dusting is within safe reach. Full washing of every window, fixture, door or baseboard is not part of every recurring visit.

Depending on condition, initial cleaning may carry an individually quoted surcharge or progress over the first several scheduled visits, with different areas receiving additional attention. After the initial phase, recurring appointments cover the agreed full-home scope.

Approved extras include oven, refrigerator and cabinet interiors; interior window frames/tracks; blind washing without removal/reinstallation; detailed hand-cleaning of light fixtures; bed-making and linen changes; wall washing; and other individually approved work. Additional charges and separate scheduling may apply. Residential linen changes exclude bunk beds.

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Vacation-rental cleaning

Standard turnovers include cleaning and preparing the property for guests, stripping used linens, laundering linens and towels, and making beds with fresh linens. This included rental linen handling differs from additional-charge residential bed-making and linen changes.

Consumable management/restocking is an optional charged service. The owner purchases toilet paper, paper towels, soap, guest amenities and other agreed supplies. Booking-platform co-hosting and short-term rental management are available under a separate agreement. Guest communications, reservation/calendar coordination, cleaning scheduling and any additional responsibilities are included only as expressly agreed with the property owner; they are not automatically part of turnover cleaning.

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Scheduling and holidays

Residential cleaning is available Monday through Friday only. Vacation-rental and commercial cleaning may be scheduled seven days per week, excluding the closures below. All cleaning scheduling is subject to availability; appointment and turnover timing must be agreed individually. Co-hosting availability and response arrangements are agreed separately.

No cleaning is scheduled on the following holidays:

• New Year’s Day
• Easter Sunday
• Memorial Day
• Independence Day (July 4)
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Eve

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Payment

Electronic payment arrangements are provided directly by Joyce. Electronic payments only. Payment is due by 8 PM the evening before the scheduled cleaning.

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Cancellation and rescheduling

There is no formal cancellation fee or mandatory cancellation-notice period.

We understand that schedules sometimes change, and we’ll do our best to accommodate cancellations and rescheduling requests. Recurring cleaning rates are based on the agreed service frequency and scope. If scheduling changes become frequent or significantly affect cleaning needs, we may need to review the service arrangement and pricing.

Gleam Team Cleaners

Access, occupancy and pets

Unoccupied homes are preferred during cleaning. When customers are home, contactless entry and exit are requested. Gleam Team is pet-friendly.

We do not clean homes with current or previous indoor smoking, or when minors are home alone. Arrange entry directly with Joyce; do not put door or alarm codes in the questionnaire.

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Products and equipment

Gleam Team normally supplies its own equipment and preferred products, selected based on Joyce’s experience and effectiveness in her cleaning process. Alternative products are generally not accommodated without a valid reason. Customer-requested alternative product arrangements require Joyce’s advance approval and incur an additional charge.

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Damage or overlooked areas

If something was overlooked or you notice possible damage, please contact us as soon as possible. We’ll review the situation and work with you individually toward an appropriate resolution.

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Contact

Phone: 734-430-0966. Email: TheGleamTeamDR@gmail.com.