Privacy policy.

Gleam Team Cleaners

Who we are

The Gleam Team LLC operates as Gleam Team Cleaners. Contact Joyce at TheGleamTeamDR@gmail.com or 734-430-0966 about privacy questions or your personal information.

Gleam Team Cleaners

Information you provide

The cleaning questionnaire asks for your name, a choice of email or phone contact, at least one contact detail, city, property ZIP code and service choice. You may provide a second contact detail and optional information about the property, size, bedrooms/bathrooms, frequency, vacancy/furnishings, smoking history, basement requests, pets, additional services, referral source and priorities or questions.

Please do not include payment information, access codes or sensitive personal details in the questionnaire.

Gleam Team Cleaners

Technical information

WordPress and Fluent Forms store submission dates, the source page, IP address and browser/device information, and a signed-in user identifier where applicable. Country information may be available from request headers.

Gleam Team Cleaners

How we use information

We use enquiry information to respond to service inquiries, discuss co-hosting arrangements, prepare estimates, schedule consultations, coordinate services and maintain relevant business records. We do not automatically enroll enquirers in promotional emails or use their information for unrelated marketing without appropriate permission.

Gleam Team Cleaners

Storage, services and access

The website uses WordPress and Fluent Forms installed on IONOS hosting. Questionnaire entries are stored in the site’s WordPress database. Joyce is the only person authorized for routine business access to enquiries. Hosting administrators and technical service providers may also have access needed to operate the service.

We use Gmail for contact emails and inquiry notifications. When website notifications are enabled, the site uses Google’s send-only Gmail permission to notify Joyce of new cleaning inquiries. Each notice contains only an inquiry reference and a link that requires authorized WordPress access. Questionnaire answers stay in the WordPress database. Google may process and retain email and delivery-related information. See Google’s Privacy Policy and Google’s rules for use of API data.

WordPress administrator pages may load avatar images from Gravatar, an Automattic service, using an email-derived hash. Those image requests contact Gravatar from the administrator’s browser. See Gravatar’s privacy information.

Gleam Team Cleaners

Cookies and analytics

WordPress uses cookies for administrator sign-in and preferences. No analytics or marketing integration is currently configured, and Fluent Forms’ built-in analytics are disabled. Administrator avatar requests are described above.

Gleam Team Cleaners

Retention

We retain inquiries from prospective customers who do not become clients for 24 months after their last interaction, subject to applicable recordkeeping requirements. Joyce manually reviews eligible inquiries each month and checks those requirements before deciding what to delete.

We keep other records, including active and former customer records, system logs, email copies and backups, as needed to administer services, operate and secure the website, and meet applicable recordkeeping obligations. Retention depends on the purpose of the record and the systems that store it.

Gleam Team Cleaners

Information and deletion requests

Email TheGleamTeamDR@gmail.com to request information about your stored personal data or ask for deletion. Joyce handles access and deletion requests individually, subject to applicable legal and business recordkeeping obligations.

Gleam Team Cleaners

Security

The website uses HTTPS, and reviewing stored entries requires authorized WordPress sign-in. These measures do not provide an absolute security guarantee.